Accessibility Statement

1. Our Accessibility Philosophy

Dr. Serge Tunitski Medical Clinic considers accessibility a fundamental right of every patient. We strive to ensure equal access to both our physical services and digital resources.

2. Physical Clinic Accessibility

General Information:

• Accessible entrances and corridors
• Parking for people with limited mobility
• Reception desk at accessible height
• Accessible restrooms

Specialized Services:

• Staff escort service (by prior arrangement)
• Assistance with filling out documents
• Alternative communication formats

3. Website Accessibility

Standards Compliance:

• WCAG 2.1 Level AA - 95% compliance
• Israeli Standard TI 5568
• EU Web Accessibility Directive

Implemented Features:

For users with visual impairment:

• Full keyboard navigation
• Compatible with JAWS, NVDA, VoiceOver
• Alternative texts for images
• High contrast (4.5:1)
• Text zoom up to 200%

For users with hearing impairment:

• Text alternative to audio content
• Accessible feedback forms
• Clear visual navigation

For users with motor limitations:

• Keyboard navigation
• Sufficient time for interaction
• Logical focus order

For users with cognitive impairments:

• Simple and clear language
• Consistent navigation
• Minimized distractions

4. Multilingual Support

Full Support (3 main languages):

• 🇬🇧 English - all pages and full content
• 🇷🇺 Russian - complete website version
• 🇮🇱 Hebrew - all materials available

Basic Support (4 additional languages):

• 🇩🇪 Deutsch - main pages and navigation
• 🇦🇪 Arabic - main site sections
• 🇫🇷 Français - key content
• 🇪🇸 Español - basic pages

Features:

• All 7 languages have full accessibility features support
• Interface and navigation work in all languages
• Accessibility features (screen readers, keyboard navigation, contrast) work equally across all language versions
• Gradually expanding content to additional languages

We are constantly working to improve language support and translate additional content.

5. Technical Information

• Tested in: Chrome, Firefox, Safari, Edge
• Mobile Support: Full responsiveness
• Recommended Screen Reader: NVDA (latest version)

6. Known Limitations

We are constantly working on improvements and acknowledge the following areas for development:

• Third-party widgets: May have limited accessibility
• Complex medical forms: Require additional optimization
• Archive materials: May not fully comply with standards

7. Alternative Information Formats

If you cannot access information on our website, we will provide it in an alternative format:

• Printed version
• Audio format (within 7 business days)
• Simplified text
• Personal consultation

8. Feedback and Support

We welcome your feedback and suggestions for improving accessibility.

Contact Information:

• 📧 Email: [email protected]
• 📞 Phone: 0507377870
• 📍 Clinic Address: Eli Landau 7, Herzliya, Israel

Response Times:

• Initial response: 2 business days
• Problem resolution: up to 7 business days
• Complex fixes: up to 30 days

9. Legal Basis

Our accessibility policy is based on:

• Equal Rights for Persons with Disabilities Law (5758-1998)
• EU Web Accessibility Directive
• Web Content Accessibility Guidelines (WCAG) 2.1

10. Future Improvements

Plan for 2026:

• Expansion of language support
• Mobile accessibility improvements
• Regular accessibility audits